04 — Work

The work.

A small number of clients each year, each one documented honestly — what they came in with, what we built, what it changed. Names are confidential. The work is real.

Index
04 Cases

How the studio holds client work — read the confidentiality posture

01
S—01 / Case

The protocol binder, queryable.

A specialty care provider made years of clinical protocols, guidelines, and reference material answerable in seconds — with citations clinicians can check.

Studio
Confidential — healthcare, specialty network
System
Citation-grade retrieval over the network's clinical knowledge.
Knowledge map
In healthcare, an answer without a source isn't an answer.
Read the case
02
S—02 / Case

The portfolio, on one screen.

A multifamily owner-operator pulled leasing, maintenance, and capital decisions onto one decision surface — with AI reporting that writes itself.

Studio
Confidential — real estate, multifamily portfolio
System
One operations view across leasing, maintenance, and capital — with AI-written weekly reporting.
Portfolio view
A portfolio that can't see itself as one business can't run as one.
Read the case
03
S—03 / Case

Support that knows the product.

A B2B software company built a support copilot over its own docs, tickets, and release notes — answers in the company's voice, with sources.

Studio
Confidential — B2B software, 60 people
System
Support copilot over docs, past tickets, and release notes.
Ticket route
Your support history is an asset. Most companies bury it.
Read the case
04
S—04 / Case

Phones quiet, calendar full.

A 25-truck HVAC company. AI phone answering, designed around the dispatcher — not bolted onto the phone system.

Studio
Confidential — HVAC, 25 trucks
System
AI phone answering with structured intake and dispatch handoff.
Intake flow
Build around the dispatcher, not the phone tree.
Read the case
Further reading

More of the studio's thinking lives in the journal.

Read the journal